LED Pinspot 360 User Manual 11 Rev. 2
5. APPENDIX
Data Linking
You will need a serial data link to run light shows of one or more fixtures using a DMX controller or to
run synchronized shows on two or more fixtures set to a master/slave operating mode. The combined
number of channels required by all the fixtures on a serial data link determines the number of fixtures
the data link can support.
Fixtures on a serial data link must be daisy chained in one single line. To comply with the EIA-
485 standard, no more than 32 fixtures should be connected on one data link. Connecting
more than 32 fixtures on one serial data link without the use of a DMX optically-isolated
splitter may result in deterioration of the digital DMX signal.
Maximum recommended serial data link distance: 500 m (1640 ft)
Maximum recommended number of fixtures on a serial data link: 32
Return Procedure
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RMA #).
Products returned without an RMA # will be refused.
Call CHAUVET® and request RMA # prior to shipping the fixture. Be prepared to provide the model
number, serial number and a brief description of the cause for the return. Be sure to properly pack
fixture, any shipping damage resulting from inadequate packaging is the customer’s responsibility.
CHAUVET® reserves the right to use its own discretion to repair or replace product(s). Fed Ex
packing or double-boxing are recommended.
Note: If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.
General Troubleshooting
Symptom Solution(s)
Breaker/Fuse keeps
blowing
Check total load placed on device
Check user manual for speed
adjustment
Check for power on Mains.
Check device’s fuse. (internal and/or
Install terminator
Note: Keep DMX cables separated from
power cables or black lights.
Bounce mirror motor may have shifted
during shipping; readjust
If you still have a problem after trying the provided solutions, please contact CHAUVET® Technical
Support.
(28 pages)
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